One of the fastest growing industries on the internet in India is online travel portals. The advanced technology that enables visitors to find the perfect destinations for holidays, honeymoons and tour packages by automating calculations, comparisons in a massive search database.
Catabatic Technology has developed the perfect online engine for travel agencies to get online with business in less than two weeks. Our travel technology web site development tools and integrated administrative software, offers extensive control and flexibility to webmasters.
Now just imagine the situation of traditional travel agencies today where they have the domain knowledge, they understand their customers better than any OTA’s but these OTA’s are using right technology and marketing and replacing the traditional agents. If travel agents have to won this game they have to create their own path like in the movie hero too have defined his own path i.e. personalized services for travelers.
Machine learning, bots, AI and now chat bot are those tools which any agent must adopt and learn to survive. Agents will be paid in future on how early they adopt the technology else they will be replaced in few years not even decades. We all know what happened with traditional taxi operators in the age of Urbanization.
With right technology tools agents can analyze the complete journey of a customer starting from inspiration, research, bookings and more importantly post bookings where many of us left the customer to sail the boat alone. What if one can guide the customer post sale and act as a true travel adviser? Key to success over here is to create those touch points with the customer where he feels the personalization, simplicity and seamless connect with his very own travel adviser.
Agents must offer the things that are more relevant to the customers; they should capture the customer experience on what they liked and what they didn’t like in the past trips. Agents have to remember the customer preferences and surprise them before they tell what they want. Day by day cost of acquiring a customer is getting expensive so agents must consider the data that they already have and use it smartly. By the time customer knows that his visa is expiring you should tell the customer. Before the customer asks for a vegetarian restaurant in Spain your offer should have the list of vegetable restaurants and recommendations based on his past history.
Our travel software system is a full-featured ready to implement on travel web sites that allows you to create the look that you want, and the powerful functionality that the system offers.
It’s easy and inexpensive to start and manage it in the long term.